At Alextech, email is our primary way to communicate. We use it all the time. I probably help more people via email than I do over the phone. I prefer using email for as much as possible as it seems to be more time effective for me as I have resources on my computer in which to copy/paste, attach files, provide URLs, etc.
I use text messaging for personal use occasionally, but am not a huge fan. I have used IM to obtain support a few times, and I did like that. It was very quick and convenient.
I particiapte in webinars all the time. Much better than driving to attend meetings. Great way to save money and time on transportation.
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